We are accepting applications for the following position:

FRONT DESK AGENT

We are looking for a front desk agent who will be responsible for taking reservations, checking guests in and out of rooms, direct calls, working on back-of-house administrative duties, and answering all guests questions and concerns. The agent must demonstrate to be personable and have outstanding interpersonal and communication skills.

RESPONSIBILITIES INCLUDE:

• Proficient in OPERA Property Management System or Front Desk (Tasks such as checking and departure guests, create individual & room block reservations, check rates and availability, setup individual for direct billing, post charges, split & research transactions, profile management, generate reports, and off the day essentials)
• Perform room moves, manage queue reservations, update profiles and comments, attend deposits & cancellations to reservations
• Provide courteous and efficient telephone services, including accurate message taking
• Basic knowledge about the hotel and the surroundings area
• Minimum of 1 year of experience as a Front Desk Agent in Luxury Lifestyle Boutique Hotels
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all applicable reports
• Responsible for check in and out of guests
• Create reservations via telephone and through email or update incoming reservations from our CRS.
• The selected candidate will follow up in a timely manner all guests’ requests and personalized room amenities
• Manage guest complaints and ensure complete satisfaction
• Well-developed working skills. The agent will be asked to answer emails, create tickets, and record any complaints from our guests
• Create memorable experiences through courteous and individual guest attention
• Present attentiveness of change to departing guests and receives payment
• Execute the safety and well-being of our guests and co-workers by maintaining a knowledgeable, efficient and emergency protocol
• Ensure guest department communication and cooperation in the interest of better guest satisfaction
• Works shifts as business levels dictate, including overnight, weekends, evenings, and holidays
• Coordinated arrival and departure logistics
• Ensure that all guests’ requests prior arrival have been accomplished
• Complete administrative and operational functions of the property

QUALIFICATIONS:

• Additional languages (Spanish, French & German preferred)
• Proficient in Microsoft Office application, such as Word and Excel
• Strong problem-solving skills
• Ability to work in a fast-paced, high-pressure environment

Hourly Range: US$8.00-US$12.00 per hour

Benefits: In accordance with Cayman Islands law

Location: Grand Cayman, Cayman Islands

Employment Type: Full Time